A very close friend of mine recommended I contact Jeremy Harmon at New Leaf Migration in Queensland. (I live in Melbourne.) Jeremy helped me through the process all by phone and email. (we have never met personally) I was somewhat optimistic that I would be successful in my application, however, Jeremy was generous with his time and provided excellent feedback at all stages of my application which resulted in an excellent outcome for me being granted Permanent Residency. I will be forever grateful for his help. My wife is from The Netherlands and my being granted Permanent Residency allows for us to help her apply for residency in Australia. Guess who I will be helping us make that a possibility. Thank you, Jeremy.